Location: Westlands, Nairobi
Industry: Retail (Fashion & Lifestyle)
Client Site: Hurlingham, Nairobi
Service Period: January 2023 – March 2025
Background
When we first connected with Kohana Boutique, a boutique retailer at Hurlingham, they were facing a mix of growing pains and tech chaos. Their operations had expanded quickly—two POS terminals, an eCommerce site, and increasing walk-in traffic—but their IT systems hadn’t kept up.
They were dealing with:
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Unreliable internet connections
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Slow point-of-sale systems
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Lack of data backups
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No structured IT support
This was causing delays during checkouts, frequent inventory mismatches, and loss of online orders due to server errors. Customers were noticing—and sales were slipping.
Our Assessment
We visited their location and took stock of both their physical setup and digital operations. Here’s what we found:
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Wi-Fi dead zones around the cashier area
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POS software hosted on outdated machines
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Staff unsure how to troubleshoot even basic issues
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No cybersecurity or backup protocol in place
We knew right away this wasn’t a hardware issue — it was a systems issue. So, we proposed a full Managed IT Services plan tailored to a fast-paced retail business.
The Solution We Implemented
Here’s what we did, step-by-step:
Network Overhaul
We redesigned their network layout using structured cabling and installed a dual-band router with coverage extenders. Now, every part of the store—including stockrooms and fitting areas—has seamless internet access.
POS System Upgrade
We migrated their sales and inventory systems to a cloud-based platform, accessible from any device. We also installed faster, more secure terminals with SSDs and thermal printers for receipts.
Real-Time Backup & Security
We implemented automated daily backups for sales data and product inventory, with cloud storage on encrypted servers. We added endpoint security with remote monitoring for their devices.
Staff Training & Ongoing Support
Our team trained their employees on basic troubleshooting, POS usage, and phishing awareness. With our monthly support plan, they can now reach us via WhatsApp or phone for priority issue resolution.
Results After 3 Months
After just 90 days, the difference was measurable:
- Checkout time reduced by 45%
- Inventory errors dropped to zero
- E-commerce orders increased by 27%
- Customer satisfaction improved (based on in-store surveys)
What once felt like a chaotic retail environment now runs with clockwork precision. Their store manager told us, “We finally feel in control of our technology—not the other way around.”
Why This Matters for Westlands Retailers
We know retail in Westlands is competitive. Between outlets at The Mall, Westgate, and Soin Centre, every second of downtime counts—and every small inefficiency has ripple effects.
With foot traffic from offices on Woodvale Grove and Peponi Road, a retailer’s success hinges on a smooth, reliable, and tech-driven customer experience.
Managed IT Services give retailers the freedom to focus on customers, not cables.
Our Takeaway as Kanatech Systems
Retail tech isn’t just about gadgets—it’s about systems that work in sync.
We’re proud to have helped Kohana Boutique reclaim their operational flow, and we’re doing the same for several other Westlands businesses—from cafes at The Oval to salons near Rhapta Road.
Need a Similar Transformation?
Let’s turn your tech headaches into business efficiency.
At Kanatech Systems, we bring structure, support, and speed to your digital environment—so you can focus on what matters most: your business.
📞 Call us now or visit www.kanatechsys.co.ke to get started with a free on-site IT audit.
